Help Desk Software by Kayako. Higher Ed Posted by Respondus Support. This solution is for student-owned and also managed devices. The LockDown Browser Chromebook extension also supports Respondus Monitor except in Schoology , an automated proctoring system used at over 1, colleges and universities. Exam title states a webcam must be used, but the exam settings don't indicate its selected.
This error indicates there is either a problem with the exam's title, the exam's settings, or possibly with the navigational route the student is taking to the exam. Respondus 4. Operating System Windows 10, 8. The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button. The open tab in LockDown Browser contains a LockDown Browser Dashboard will not open.
You need to check Can a Chromebook be used with LockDown Browser? This solution is for student-owned and also managed devices. Siri detected as running on Mac. If either of the above messages is received when starting LockDown Browser for Mac, it indicates that Siri has been detected as running on the computer. As Siri is not permitted to run during a LockDown Browser session, it will be necessary for you to cli If you have upgraded to OS X When starting your Respondus Monitor exam on your computer, you might encounter a problem connecting to the Respondus Media Server.
A variation of this same problem might produce an error that says: "STOP. We're unable to connect to our media servers Spinning Wheel During Webcam Check. If you encounter any of the above "spinning wheel" errors and blanked out frame where your webcam image should be , it's because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your Mac: Webcam Not Detected. If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer.
It's also possible that you aren't seeing the below mess The above errors typically occur because of one of the following: 1 The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams. The above errors indicate that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. The error is often cause Higher Ed.
The LockDown Browser Chromebook extension also s To correct the problem, please edit the permissions for your Instructor ro The "Error 0" message indicates a problematic connection to our server at: smc-service-cloud.
LockDown Browser is attempting to get information about the exam, but is unable to because the Chromebook is not permitting you to connect to tha Unfortunately a profile for your institution could not be located.
LockDown Browser for Chromebook requires that you use the exact same URL that is specified in your institution's Respondus server profile If you encounter the above message when trying to download the LockDown Browser for Chromebook extension, this means either your institution is not currently allowing the use of Chromebooks for LockDown Browser-required exams, or the URL you've entered in Your Administrator has not made this exam available to the Chromebook extension.
If your have the LockDown Browser for Chromebook extension installed but encounter the above message, this means that your institution is not currently allowing the use of Chromebooks for LockDown Browser-required exams. Please contact your institution's Blackboard - Stuck on Blackboard password page. The following is a list of Respondus LockDown Browser keyboard shortcuts for Windows and macOS that may assist students with disabilities.
Although many of the below shortcuts work within standard web browsers, some are unique to Respondus LockDown Browse Is LockDown Browser tested with each update of Windows?
Each pre-release of Windows is tested with LockDown Browser by Microsoft allowing Respondus to address any issues found before the Windows release is publicly available. However, there are some differences in the way that VoiceOver functionality is accessed in each learning management system. The following notes may be helpful for students In our testing, we have found that Windows Speech Recognition can have difficulty identifying what is said.
To help improve the speech recognition, we recommend using a headset with a microphone. Subdomain Support for Instructure Canvas. Enable Pop-Up Windows By default Google Chrome, the only internet browser on Chromebooks, will have the security setting pop-up and redirects set to blocked.
Click the lock icon located to the left of the url. Return to Brightspace and reload the page for changes to take effect. I have a passion for the mobile games industry and where it's headed. I enjoy working out and eating delicious food to counteract my progress. Skip to primary navigation Skip to main content. Load Comments.
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